INFORMATION, TERMS, & POLICIES
Cost Calculation
*All supplies, box trucks, and other costs are included in our hourly rate.
*No extra fees or charges will be incurred unless you’d like to buy our supplies and keep them as needed. For example, our moving blankets are $6 each. Otherwise we will take back our blankets after your items are safely transported at no extra cost.
*Furniture Store pick-up and delivery costs, like our regular home or office moving services, are determined by the number of movers you need. Our hourly rate will be used to calculate your bill based on how many movers you select.
*Traveling Time: our hourly rate begins when we leave our shop in Dover, NH or Manchester, NH (whichever is closer to you) and our rate ends when we return to Dover, NH or Manchester, NH. This includes the time it takes us to pick up and return the box truck rental if needed. For example, If your move takes place 30 minutes from Dover and it takes us 30 minutes to drive back to our shop, this traveling time of 1 hour will be included in your bill.
Cancellation Policy, Deposits, & Refunds
A deposit is required to make a booking.
Deposits are fully refundable if the booking is cancelled outside of 2 days to the moving date. Inside of 2 days to the moving date and the deposit is non-refundable. Deposits are either $125, $175, $275 or $350 depending on the number of movers you select.
For example, if your moving date is scheduled for 3/20/2024, you can cancel no later than 3/17/2024 and receive a full refund for your deposit.
Damages
If you have a rare, expensive, or highly fragile item, please tell us on the booking form, over the phone, or by email how expensive or fragile the item is before we agree to move it. Failure to inform us about the expensive nature of an item or its fragility could result in our refusal to move the item.
We make great efforts to avoid damages at all costs. In the event this happens, Movers4Less is fully licensed and insured to cover any damage that may occur.
We ask that the customer turns off water and disconnects hoses and pipes to dishwashers, washing machines, refrigerators, and other appliances themselves.
For small scratches and repairs, Custom Collectibles in downtown Dover, NH is our preferred partner.
Safety
The safety of everyone involved is our number one priority and taking extra special care of your property is just as important. We train our staff to lift properly, and we provide the proper moving equipment to work in all kinds of weather. Movers4Less is insured in case of injuries to our staff. Please do not jump in and try to help us move or lift items. This could result in injury to yourself and you will not be covered by our insurance under that circumstance.
Extremely Heavy Items?
We do not move pianos, gun safes, hot tubs, sheds, or cars. Please call a specialized moving service for these extremely heavy items.
Packing Services?
Movers4Less is happy to help you pack up items at our hourly rate, but you must provide the boxes, tape, and other supplies. We do not provide packing supplies. Please let us know if you need packing services as this will add time to your move and may take more than a day’s work to accomplish.
A List of Items to Move
Please give us an accurate list of items that you will need moved. If you forget to list certain items, or if you add items last minute, or generalize what you have, we may show up with a smaller truck than is needed to move you efficiently and cost effectively.
Long Distance Moves?
We do not offer long distance moving at this time. Movers4less typically services a 100 mile radius around our starting areas of Manchester, NH and Dover, NH respectively. Our hourly rate, that includes traveling time to and from our starting locations, keeps us relatively local.
Need help?
Contact us at hello@movers4less.net for questions related to these terms, cancellations & refund policies.
